Return Policy

 

However, wanting to cover our customers even more, in order to highlight the benefits of using the internet in our daily markets, we offer the possibility of returning the products.

Below we list the terms and ways of returning non-defective products.

Return Terms

 

  1. The date of receipt of your order with the date of submission of the application for return should not exceed 14 calendar days.
  2. The packaging must not have been violated and must be in its original condition.

 

Return procedure

 

  1. If you are close to our store

In this case you can visit us, after the condition of the product is checked by the competent employee, he will guide you for further.

 

  1. If you receive by courier

In this case:

 

  1. Pack the product in a larger box so that it is protected during shipment.
  2. You put in the package that you have made a document in which you give us the reason for the return. If the product is deemed capable of being returned, its replacement is chosen with the same value or something of equal value.
  3. Send the parcel, through the courier agency from which you received your order, to the attention of the Returns Department. Please note that return costs are borne by the customer.

·         Before following the above, call us at: 213 04 20 795 .The competent official may help you find a solution that fully covers.

We would like to point out that in case the product does not meet the above conditions, it will be returned to the sender at his own expense.

 

For more information we are always at your disposal either by phone at 213 04 20 795, or via e-mail: info@kaftania.gr

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